Director of Program Management, Commerce
- Position Type:
- Full Time
- Location(s):
- United States, San Diego, CA
- Date Posted:
- Job ID:
- R-121836
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Director of Program Management, Commerce
San Diego, San Mateo, CA
PlayStation is evolving the way players discover, buy, and enjoy everything PlayStation across console, web, and mobile. We’re hiring a Director, Program Management to lead complex, cross‑functional programs that power our end‑to‑end commerce experiences — from checkout and payments to subscriptions, pricing initiatives, and new market expansion.
This leader will be the program “source of truth,” driving clarity of scope, measurable outcomes, risk management, and delivery excellence across Product, Engineering, Design, Analytics, Finance, Legal/Privacy, InfoSec, and Operations. What you’ll do:
Own the program lifecycle and business outcomes
Lead multiple, high‑visibility commerce programs from activation through value realization; establish the operating model, governance checkpoints, and reporting rhythm that keep teams aligned and unblocked.
Translate strategy into clear outcomes and KPIs that ladder to platform‑level metrics. Build dashboards and review cadences that make progress and impact visible.
Partner with Product & Analytics to run experimentation at scale (A/B and causal methods), define guardrails, and ensure trustworthy measurement that informs trade‑offs and sequencing.
Ship the platform capabilities that matter
Orchestrate delivery across checkout, payments & risk/fraud, order & fulfillment, catalog, subscriptions/entitlements, promotions/pricing, and post‑purchase journeys.
Ensure release readiness (E2E testing plans, operational runbooks, GTM comms, rollback paths) and land seasonal milestones without surprises.
Strengthen governance and execution
Manage programs with a a crisp 6‑week planning and delivery cadence with milestone health checks, decision logs, and change control.
Maintain a living risk, issue, and dependency register with probability×impact assessment, owners, and time‑bound mitigations.
Escalate early, frame options with data, and drive executive decisions that protect outcomes.
Align the business
Work horizontally across Mission Groups and external partners to rationalize roadmaps, surface cross‑program impacts, and sequence dependencies.
Communicate clearly up, down, and across — concise status, decisions, and asks that accelerate teams.
What we’re looking for
12+ years leading large‑scale e‑commerce/platform or payments programs in consumer tech, gaming, or marketplace environments; 5+ years managing program managers.
Track record shipping multi‑quarter initiatives across web/mobile/console with complex systems (payments, tax, fraud, identity, entitlements, OMS).
Deep fluency in data‑driven delivery: setting outcome metrics/KPIs, building trustworthy measurement, and using experiments/observability to steer.
Mastery of program governance in hybrid Agile/Waterfall contexts: scope control, release orchestration, RACI, change management, and portfolio alignment.
Excellent cross‑functional leadership and executive communication; comfortable making and explaining trade‑offs in ambiguous, high‑stakes settings.
Nice to have: global payments and compliance (e.g., SCA/3DS, PCI), subscription platforms, experimentation platforms, commerce primitives/microservices, new country launch operations.
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At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.